Last updated: 6 November 2026
At Luscencia, we are committed to protecting the privacy of our customers and users. This privacy policy explains how we collect, use, store, share and protect your personal data when you visit our online store, make a purchase, contact us or use our services.
This policy applies to the Luscencia website and the services related to our online store.
The controller responsible for the processing of personal data collected through this website is:
Data controller: NLCL COLLABORATORS, S.L.
Tax Identification Number (NIF): B93794485
Website: Luscencia
Contact address: Calle Anselmo Hernández 6, 37720 El Cerro, Salamanca, Spain
Email address: contact@luscencia.com
Contact form: https://luscencia.com/pages/contact
We may collect personal data when you browse the website, make a purchase, create an account, subscribe to our communications, contact us or interact with our services.
The data we may collect includes:
We do not intentionally collect special categories of personal data, such as data relating to health, religion, political beliefs, sexual orientation, ethnic origin, biometric data or similar information.
We use your personal data for the following purposes:
As a company established in Spain, we process personal data under the EU General Data Protection Regulation and applicable Spanish data protection law. For processing concerning customers in the United Kingdom, the UK GDPR and applicable UK data protection and electronic marketing rules also apply where relevant.
The legal bases that may justify the processing of your data are:
Our online store is hosted on Shopify, which provides us with the e-commerce platform necessary to sell our products and manage orders, payments and related services.
Shopify may process certain personal data on our behalf to provide these services, including store operations, order management, payments, security, analytics and related tools.
We may also work with external providers necessary for the operation of the store, such as payment providers, shipping companies, logistics providers, customer service providers, technical tools, analytics services, marketing, advertising and security services.
These providers will only access the personal data necessary to provide their services and must process it in accordance with applicable regulations.
Payments made at Luscencia are processed by third-party payment providers. We do not directly store your complete bank card details.
Payment providers may collect and process the data necessary to authorise and process payments, prevent fraud, manage refunds and comply with their own legal obligations.
In order to deliver your order, we may share the necessary data with shipping companies, logistics providers or suppliers involved in the preparation and delivery of orders.
This data may include your name, delivery address, phone number, email address, order number and information necessary to carry out the shipment. Our fulfilment and returns partners are based in China. Data necessary to prepare, dispatch, deliver or return your order may therefore be shared with those partners. We limit this sharing to the information needed for the relevant service.
This website uses cookies and similar technologies to enable store functionality, remember preferences, analyse website usage, measure the performance of our campaigns and, where applicable, personalise content or advertising.
Some cookies are necessary for the operation of the website and cannot be disabled through our systems. Other cookies, such as analytics, advertising, measurement or remarketing cookies, may require your prior consent under applicable regulations.
We may use analytics, measurement and advertising tools provided by third parties, such as Google, Meta or other similar providers. These tools may help us measure visits, analyse browsing behaviour, evaluate the performance of our advertising campaigns, create audiences, measure conversions and display personalised or non-personalised advertisements.
Where required, these technologies will only be activated after you have given your consent through the cookie banner or cookie management tool available on the website.
You can accept, reject or configure non-essential cookies through the cookie banner or the consent management tool available on the website. You can also configure your browser to block or delete cookies, although this may affect the functionality of certain parts of the website.
For more information about the use of cookies, please refer to the "Cookies and Similar Technologies" section of this policy. You can change your preferences through the cookie management tool available on the website.
We may use advertising tools such as Google Ads, Google Analytics, Meta Ads, Meta Pixel or other similar platforms to measure the performance of our campaigns, analyse conversions, create audiences, improve our advertisements and display advertising related to our products.
These tools may collect information about your browsing activity, interactions with the website, purchases, products viewed, conversion events, IP address, online identifiers, cookies or other technical data.
Where required by applicable regulations, the use of these tools for analytics, advertising, measurement or remarketing purposes will be subject to your prior consent.
If you reject advertising or measurement cookies, we may still display non-personalised advertising, but we will not use your data for personalised advertising or remarketing where your consent is required.
Google Ads Enhanced Conversions
We may use the Google Ads Enhanced Conversions feature to improve the accuracy of measurement and attribution of our advertising campaigns. Where applicable and in accordance with your consent preferences, certain personal data that you have provided directly to us, such as your email address, phone number, name, address or information related to your order, may be processed to measure and attribute conversions.
For this purpose, certain identifying data may be transformed using a secure, one-way hashing algorithm, such as SHA-256, before being sent to Google. This hashed data may be used by Google to match a conversion with a Google account and determine whether that conversion is associated with a previous interaction with our advertisements.
Where required by applicable regulations, this data will only be sent to Google for this purpose after you have provided the corresponding consent. You can change or withdraw your consent preferences at any time through our cookie management tool.
We may send you marketing communications about our products, news or offers when you have given your consent or when another legal basis permits us to do so.
You can unsubscribe from these communications at any time by using the unsubscribe link included in our emails or by writing to contact@luscencia.com.
Even if you unsubscribe from marketing communications, we may continue to send you necessary communications related to orders, payments, shipping, returns, security or customer service.
We may share your personal data with third parties when necessary to provide our services, manage the online store, comply with legal obligations or protect our rights.
These recipients may include:
Our operations involve processing in Spain and by fulfilment and returns partners in China. Shopify and other service providers may also process data in other countries. Your information may therefore be processed outside the UK or the European Economic Area, where legal protections can differ.
Where international-transfer restrictions apply, we use a legally valid transfer mechanism and any required safeguards. Depending on the transfer, these may include an applicable adequacy decision, EU standard contractual clauses, or the UK International Data Transfer Agreement or UK Addendum, together with any necessary supplementary measures. You may contact us for information about the safeguards applicable to your data and how to obtain a copy, subject to lawful redactions.
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, manage the business relationship, address potential liabilities and comply with our legal, tax, accounting and administrative obligations.
Data related to orders, billing and transactions may be retained for the periods required by applicable tax, accounting or consumer protection regulations.
Data processed on the basis of your consent will be retained for as long as that consent remains valid, unless another legal basis exists for retaining it. You may withdraw your consent at any time.
When the data is no longer necessary, it will be securely deleted, blocked or anonymised, unless there is a legal obligation to retain it.
We adopt reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no system for transmitting or storing information on the Internet can guarantee absolute security.
In accordance with applicable regulations, you may exercise your rights of access, rectification, erasure, objection, restriction of processing, data portability and withdrawal of consent, where applicable.
You may also object, where applicable, to the processing of your data for direct marketing or personalised advertising purposes.
To exercise your rights or request information about the processing of your personal data, you can contact us through any of the following methods:
Postal address: Calle Anselmo Hernández 6, 37720 El Cerro, Salamanca, Spain
Email address: contact@luscencia.com
Contact form: https://luscencia.com/pages/contact
To protect your data, we may request additional information to verify your identity before responding to a request.
If you believe that the processing of your personal data does not comply with applicable regulations, you have the right to lodge a complaint with the competent data protection authority.
You can complain to the Spanish Data Protection Agency (AEPD). Customers in the United Kingdom may also raise concerns with the Information Commissioner’s Office (ICO), where applicable. Please contact us if you would like us to address a concern first; doing so is not a condition of making a complaint.
Our services are not intended for minors. We do not intentionally collect personal data from minors without the corresponding consent of their parents or legal guardians.
If you believe that a minor has provided us with personal data, you can contact us to request its deletion.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security or terms and conditions of these external websites.
We may modify this privacy policy to adapt it to legal, technical, commercial or operational changes to the store.
The version published on this page will be the applicable version at any given time.
For any questions about this privacy policy or the processing of your personal data, you can write to us at contact@luscencia.com or use our contact form: https://luscencia.com/pages/contact.
