Last updated: 6 November 2026
Luscencia is operated by NLCL COLLABORATORS, S.L., a company based in Spain. We sell to customers in the United Kingdom and use fulfilment partners in China, who dispatch orders directly to customers. Luscencia remains your seller and is responsible for handling order and delivery enquiries.
We offer standard delivery throughout the United Kingdom: England, Scotland, Wales and Northern Ireland. This policy does not cover destinations outside the United Kingdom, including the Channel Islands and the Isle of Man.
Orders are normally prepared within 1 to 3 working days before dispatch from China. Working days are Monday to Friday, excluding public holidays relevant to processing or delivery.
Our order cut-off is 23:59 UK local time (Europe/London). Orders placed after the cut-off or on a non-working day are treated as received on the next working day for processing estimates.
After dispatch, estimated transit time is 7 to 12 working days. The total estimated delivery time is 8 to 15 working days from order confirmation, including processing and transit. Any different delivery arrangement for a particular item must be disclosed before you place the order.
These are estimates. Public holidays, customs checks or exceptional transport disruption may affect delivery. If we become aware of a significant delay, we will inform you. An estimate does not remove your statutory rights if we fail to deliver as agreed.
Standard delivery costs €18 (EUR) per order throughout the United Kingdom, with no minimum order value.
Applicable VAT, import duties, customs clearance and carrier import-handling charges are included in the total price paid at checkout. You will not be required to pay additional import charges to receive your order. We arrange for these charges to be handled through our fulfilment partners.
If a carrier nevertheless asks you to pay an import charge, contact contact@luscencia.com with the notice so that we can arrange a resolution. Please contact us before paying where possible. Any such charge properly incurred for delivery of your order will be covered by Luscencia.
We will send a dispatch confirmation with tracking information. The carrier may vary by destination and logistics availability. Tracking updates can take time to appear after dispatch.
Items from the same order may be dispatched in separate parcels. We will provide tracking details for the parcels concerned. Split shipments do not add delivery or import charges for you.
Check your delivery address before placing the order. If you notice an error, contact us promptly. We will try to correct it before dispatch. Changes after dispatch may not be possible.
If a parcel is delayed, missing, damaged or cannot be delivered, contact us with your order number. We will investigate with the carrier and provide an appropriate remedy. Responsibility for resolving delivery problems remains with Luscencia; we will not simply refer you to our supplier or carrier.
Goods remain our responsibility until you, or a person you nominate, take physical possession, except where the law provides otherwise because you independently commission a carrier we did not offer.
If delivery fails because of an incorrect address, refusal or failure to collect, we will explain the available options and any lawful direct costs before arranging a new shipment. This does not automatically remove your cancellation rights. Please notify us clearly if you wish to cancel.
If we fail to deliver by an agreed essential deadline, or refuse delivery, you may have a right to end the contract immediately. Otherwise, you may give us an appropriate additional period to deliver and end the contract if we still fail to do so. Any refund due will be made without undue delay. Your statutory rights are unaffected.
For eligible goods, you can notify us of a change-of-mind cancellation until the end of 14 calendar days after the day of receipt, then send the goods back within a further 14 calendar days. Change-of-mind returns go to China at your expense. See our returns and refunds policy for the address, costs, refund deadlines and your separate rights for faulty goods.
Email: contact@luscencia.com
Telephone: +34 644 554 036
Contact form
